1) CUSTOMER RELATIONS OFFICER (CUSTOMER SERVICE DEPARTMENT) (CONTRACT)
Responsibilities:
- Ensure Customer’s enquiries, complaints and service requests are attended to promptly in a professional manner via phone, mobile application, email, mail or social media or walk-in
- Provide accurate, valid and complete information by using the right methods/tools
- Resolve customer complaints by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem within the time limits; expediting correction or adjustment; following up to ensure resolution
- Contribute to team effort by accomplishing related results as needed
- Collect bill payments for PBAPP and joint collection agencies
- Monitor the administration of mobile application and social media activities daily
- Resolve customer complaints and enquiries via phone, mobile application, email, mail or social media or walk-in
- Work with Customer Relation Supervisor and Executive to ensure proper customer service is being delivered
- Build sustainable relationships of trust through open and interactive communication
- Perform any other duties assigned by the Superior from time to time
Requirement:
- SPM/ Unified Examination Certificate (UEC) with credits in English and Bahasa Melayu/ Certificate/ Diploma holders in Social Science / Management are preferred or equivalent qualification (approved by MQA)
- At least three (3) years working experience in handling customer or in a public/ service related position is an added advantage
- Computer literate in Microsoft Office applications
- Proficient in both written and spoken Bahasa Malaysia and English
- Must possess good listening, communication and interpersonal skills
- Possess supervisory, analytical and problem solving skills
- Positive attitude, highly motivated and able to work independently with minimum supervision
- High integrity, discreet and able to maintain confidentiality
- Willing to work on shift duty
- Ability to converse and answer enquiries/complaints in Mandarin/Hokkien would be an added advantage
2) CLERK (PLANNING & DEVELOPMENT DEPARTMENT) (CONTRACT)
Responsibilities:
- Create job number and Project Files
- Create and maintain project in Project Accounting System
- Assist technicians on their daily duties i.e.
a) Prepare document for calling tenders and quotations
b) Prepare document for application of Road Cut permit from Road Authorities
c) Prepare memo for requisition of pipes from Purchasing Section, Corporate Affairs deparment
d) Prepare water interruption notice
e) Prepare documents such as :-
i) Statement of Final Account
ii) Practical Completion of Works
iii) Variation Order
iv) Certificate of Making Good Defects
v) Addition/Omission claim
vi) Deposit refund from JKR/MPSP/MPPP etc
- To record and dispatch letters, documents, files & etc from project section.
- To record on any incoming files/letters and distribute accordingly
- To contribute towards effectiveness of Safety and Health awareness
- Perform any other duties assigned by the Superior from time to time
Requirement:
- Minimum SPM / Unified Examination Certificate (UEC) with credits in Bahasa Malaysia and English / Certificate/ Diploma or equivalent qualification (approved by MQA)
- Minimum 3 years working experience in office administration
- Computer literate in Microsoft Office
- Proficient in both written and spoken Bahasa Malaysia and English
- Good communication and interpersonal skills
- Positive attitude, highly initiative and able to work independently with minimum supervision
- Fresh graduates are encouraged to apply
3) TECHNICIAN (PRODUCTION DEPARTMENT) (CONTRACT)
Responsibilities:
- Identify the optimum dosage of chemicals for the water treatment process
- Check all instruments and equipment are working in order
- Check the source of raw water are reliable and safe to treat
- Maintain the reservoir levels so that the water is sufficient enough
- Check that the chemicals are sufficient as per ISO requirement
- Arrange shift so that the work at the plant run smoothly
- Record all reading, level test result and activity in logsheet as per ISO and ISMS requirement
- Prepare monthly report of plant activity
- Complete other matters assigned by Supervisor
Requirement:
- Diploma /Certificate in Technical Engineering (preferably Mechanical / Electrical) or equivalent qualification approved by MQA
- Minimum 3 years working experience
- Proficient in both written and spoken in Bahasa Malaysia and English
- Good communication and interpersonal skills
- Possess supervisory, analytical and problem solving skills
- Positive attitude, highly initiative and able to work independently with minimum supervision
- Possess ability to work under pressure, tight schedules and in stringent environment
- Fresh graduates are encouraged to apply
4) TECHNICIAN (FACILITIES DEPARTMENT) (CONTRACT)
Responsibilities:
- Ensure all preventive maintenance programs are carried out as scheduled
- Ensure all records for Preventive Maintenance & Breakdown are up-to-date and well prepared
- Ensure the quality maintenance is perfect and efficient and price are relevant
- Ensure a clean and safe working environment always
- Ensure all new mechanical equipments are recorded accordingly
- Ensure all tool and equipment are clean, safe and enough
- Ensure all breakdowns are attended to immediately and effectively
- Ensure all procedures are accordance to ISO 9001-2000 requirements
- Ensure all staff working in right, good and safe method
- Ensure all customer compliance are respond effectively
- Ensure all medical on first aid box are enough and up to date
Requirement:
- Diploma /Certificate in Mechanical Engineering or equivalent qualification approved by MQA
- Minimum 3 years working experience
- Proficient in both written and spoken in Bahasa Malaysia and English
- Good communication and interpersonal skills
- Able to work on shift duty and standby duty 24 hours
- Possess supervisory, analytical and problem solving skills
- Positive attitude, highly initiative and able to work independently with minimum supervision
- Possess ability to work under pressure, tight schedules and in stringent environment
- Fresh graduates are encouraged to apply
5) PEKERJA RENDAH AWAM (CONTRACT)
- Minima lulus dalam Sijil Pelajaran Malaysia (SPM)
Interested candidates are encouraged to APPLY ONLINE together with updated particulars – full personal particulars, qualifications and experience, stating present and expected salary, contact number together with a recent photograph on or before 30 October 2017.
Please note that incomplete applications will not be considered. Only shortlisted candidates will be notified.
*Positions offered is contract for one ( 1 ) year prior to the absorption into permanent posts and subject to job performance.
Online Application