CLICK HERE TO DOWNLOAD WATER SUPPLY APPLICATION FORM
1. APPLICATION FOR WATER SUPPLY
a. a. New water supply application – for premises with Occupation Certificate (OC)
b. New water supply application – for private premises/kampung premises/temporary water supply
Owner of premises
Occupant of premises
c. Water supply connection for existing premises
Owners of premises
Occupant of premises
2. CLAMP/UNCLAMP, DISCONNECTION/RECONNECTION OF WATER SUPPLY.
Water supply will be disconnected if customers do not settle their bills within the specified period. Customers are required to pay all arrears before any reconnection of water supply is made. Reconnection will be made in 48 hours from the date of full payment of the amount due, or from the receipt of reports at any PBAPP Customer Care Centres.
When a customer is in default of payment of his bill, water supply to his premises will be disconnected.
The customer may apply for reconnection of water supply on payment of arrears. Payment can be made at any Customer Care Centres or online. If the payment is made online, the customer will have to inform PBAPP of the amount paid, date of payment, receipt no. and the payment centre.
Water supply will be reconnected within 48hours of the report/application date at any Customer Care Centre.
PLEASE CLICK HERE TO DOWNLOAD TERMINATION OF ACCOUNT FORM
When a registered customer is no longer the owner or occupier of the relevant premises, the customer shall inform PBAPP of his intention to terminate his account and apply for refund of his deposit.
The customer shall submit his application at least 3 days prior to the date of termination. Application may be made using the Disconnection of Water Supply Form (Form M) or writing to PBAPP stating the account no., address, date of termination of account and latest/postal address and telephone number and email of the customer.
The customer may also delegate a third party (the acceptance of which is subject to the discretion of the Management) by giving details of the 3rd party (including name, address and IC No.)
Completed application form or letter shall be submitted to PBAPP by post to P.O.Box 246, 10730, Pulau Pinang or personally at any Customer Care Centre.
For further information on refund of water deposit, please refer to “Refund of Water Deposit” below.
Water deposits shall be refunded by cheques or Electronic Funds Transfer (EFT), issued payable to the customer concerned. For EFTs, customers will have to provide a copy of their IC and bank details e.g. bank statement.
Customers may apply in writing (letter/email), in person or via telephone, stating the reason thereof, for change of tariff under the following circumstances:-
|1.||Tariff 3 to Tariff 1 or 2||
|2.||Tariff 1 to Tariff 5||
|3.||Tariff 5 to Tariff 1||
|4.||Tariff 2 to Tariff 1||
|5.||Tariff 4 to Tariff 1||