1. APPLICATION FOR WATER SUPPLY
a. New water supply application – for premises with Certificate of Fitness.
b. New water supply application – for private premises/kampong premises/temporary water supply
Owner of premises
Occupant of premises
c. Water supply connection for existing premises
Owners of premises
Occupant of premises
d. Change of Registered User.
2. Disconnection And Reconnetion of Water Supply.
Water supply will be disconnected if customers do not settle their bills within the specified period. Customers are required to pay all arrears before any reconnection of water supply is made. Reconnection will be made in 24 hours – 48 hours from the date of full payment of the amount due or from customer, or from the receipt of reports at any PBAPP Customer Care Centres.
3. Termination of Water User Account.
Registered water users can apply to PBAPP to disconnect the water supply to his premises. Application for termination of water supply can be made to PBAPP with :
4. Refund of Water Deposits
The refund of any water deposits will be processed after a water user account is terminated. Any arrears or outstanding amount from the account will be deducted from the water deposit.
Customers must submit a copy of Identity Card (NRIC) for verification purposes and PBAPP will send a cheque to the address given in Form M in 1 – 3 months.
If a registered user is deceased, the heirs must submit the following documents:-
When a customer is in default of payment of his bill, water supply to his premises will be disconnected.
The customer may apply for reconnection of water supply on payment of arrears. The customer will then inform PBAPP of the amount paid, date of payment, receipt no. and the payment centre.
Water supply will be reconnected within 2 days of the report/application date at any Customer Care Centre.
When a registered customer is no longer the owner or occupier of the relevant premises, the customer shall inform PBAPP of his intention to terminate his account and apply for refund of his deposit.
The customer shall submit his application at least 3 days prior to the date of termination. Application may be made using the Disconnection of Water Supply Form or writing to PBAPP stating the account no., address, date of termination of account and latest address and telephone no. of the customer.
The customer may also delegate a third party (the acceptance of which is subject to the discretion of the Management) giving details of the 3rd party (including name, address and IC No.)
Completed application form or letter enclosing the original copy of water deposit receipt shall be submitted to PBAPP by post to P.O.Box 246, 10730, Pulau Pinang or personally at any Customer Care Centre.
For further information on refund of water deposit, please refer to “Refund of Water Deposit” below.
Water deposits shall be refunded by cheques, issued payable to the customer concerned.
A registered customer who has misplaced his original receipt will be required to sign an indemnity bond and pay a stamp fee of RM10 for refund of deposits exceeding RM50.00.
For deceased customers, application for refund of deposit may be made subject to the following conditions:-
Customers may apply in writing, stating the reason there of, for change of tariff under the following circumstances:-
|1.||Tariff 3 to Tariff 1 or 2||
|2.||Tariff 1 to Tariff 5||where the premises has more than 15 occupants, the letter shall state their respective names and I.C.Nos.|
|3.||Tariff 5 to Tariff 1||where the occupants of the premises number fewer than 16 persons|
|4.||Tariff 2 to Tariff 1||where water consumption of the premises change from trade to domestic|
Following investigation of complaint of high water consumption, the customer will be given a standard reply to apply for meter testing to be conducted at PBAPP Workshop.
The customer may state whether to be present or not to witness the testing. Workshop techician will contact the customer to fix the date and time of testing.
A testing fee of RM5.00 will be charged in the event that the meter is found to be not faulty.