Service Request


CLICK HERE TO DOWNLOAD WATER SUPPLY APPLICATION FORM

1. APPLICATION FOR WATER SUPPLY

a. a. New water supply application – for premises with Occupation Certificate (OC)
Requirements/Documents :-

  1. Approval slip from housing developer
  2. ii. Original and copy of Sales & Purchase Agreement (S & P) or latest Assessment Bill or Receipt/Cukai Pintu from MBPP/MBSP
  3. Owner’s Identity Card (NRIC).
  4. Signed “Application for New Water Supply” form and Water Services Agreement
  5. Payment of deposit as per amount shown in the Approval Slip
  6. Stamp ‘Hasil’ RM10.00
  7. Power of Attorney that has been registered in the High Court (if the owner is unable to sign the Agreement)
  8. Payment of the water connection charges and/or other charges (if applicable)

b. New water supply application – for private premises/kampung premises/temporary water supply
Requirements/Documents :-

Owner of premises

  1. Owner’s Identity Card (NRIC)
  2. Appointment of a licensed plumber to install the plumbing system for the premises
  3. Application for New Water Supply form must be completed by a licensed plumber and submitted together with the Construction Plans for processing by the Operations Department
  4. Once approved, the owner/plumber must make payment for the Capital Contribution Fund (CCF), Supervision Fees, Water Deposit with Approval Slip
  5. Signed “Application for New Water Supply” form and Water Services Agreement
  6. Stamp ‘Hasil’ RM10.00
  7. Power of Attorney that has been registered in the High Court (if the owner is unable to sign the Agreement)
  8. Payment can be made in cash or by cheque to Perbadanan Bekalan Air Pulau Pinang Sdn Bhd

Occupant of premises

  1. Copy of Identity Card (NRIC); and
  2. Copy of Tenancy Agreement; or
  3. Copy of utility bills for the premises; or
  4. Letter/document stating he is the occupant of the premises; and
  5. Signed “Indemnity Bond” provided by PBAPP.
  6. Appointment of a licensed plumber to install the plumbing system for the premises.
  7. “Application for New Water Supply” form must be completed by a licensed plumber and submitted together with the Construction Plans for processing by the Operations Department.
  8. Once approved, the owner/plumber must make payment for the Master Contribution Mains, Pipes Deposit and Road Repair Charges (if necessary).
  9. Payment can be made in cash or by cheque to Perbadanan Bekalan Air Pulau Pinang Sdn Bhd.

c. Water supply connection for existing premises
Requirements/Documents :-

Owners of premises

  1. Original and copy of Sales & Purchase Agreement (S & P) or latest Assessment Bill or Receipt/Cukai Pintu from MBPP/MBSP
  2. Copy of owner’s Identity Card (NRIC)
  3. Signed “Application for New Water Supply” form and Water Services Agreement
  4. Stamp ‘Hasil’ RM10.00
  5. Pay the deposit for the amount set by PBAPP according to type of premises by cash or cheque
  6. Payment of the water connection charges, and/or other charges (if applicable)
  7. Ensure that all arrears from the old account are settled by either the previous or new owner

Occupant of premises

  1. Copy of Identity Card; and
  2. Copy of Tenancy Agreement; or
  3. Letter/document from the owner stating he is the occupant of the premises and is allowed to register the water account under the tenant’s name; andr
  4. Application for New Water Supply” form and Water Services Agreement
  5. Stamp ‘Hasil’ RM10.00
  6. Pay the deposit for the amount set by PBAPP according to type of premises by cash or cheque
  7. Payment of the water connection charges, and/or other charges (if applicable)

2. CLAMP/UNCLAMP, DISCONNECTION/RECONNECTION OF WATER SUPPLY.

Water supply will be disconnected if customers do not settle their bills within the specified period. Customers are required to pay all arrears before any reconnection of water supply is made. Reconnection will be made in 48 hours from the date of full payment of the amount due, or from the receipt of reports at any PBAPP Customer Care Centres.

When a customer is in default of payment of his bill, water supply to his premises will be disconnected.

The customer may apply for reconnection of water supply on payment of arrears. Payment can be made at any Customer Care Centres or online. If the payment is made online, the customer will have to inform PBAPP of the amount paid, date of payment, receipt no. and the payment centre.

Water supply will be reconnected within 48hours of the report/application date at any Customer Care Centre.


PLEASE CLICK HERE TO DOWNLOAD TERMINATION OF ACCOUNT FORM

When a registered customer is no longer the owner or occupier of the relevant premises, the customer shall inform PBAPP of his intention to terminate his account and apply for refund of his deposit.

The customer shall submit his application at least 3 days prior to the date of termination. Application may be made using the Disconnection of Water Supply Form (Form M) or writing to PBAPP stating the account no., address, date of termination of account and latest/postal address and telephone number and email of the customer.

The customer may also delegate a third party (the acceptance of which is subject to the discretion of the Management) by giving details of the 3rd party (including name, address and IC No.)

Completed application form or letter shall be submitted to PBAPP by post to P.O.Box 246, 10730, Pulau Pinang or personally at any Customer Care Centre.

For further information on refund of water deposit, please refer to “Refund of Water Deposit” below.

Water deposits shall be refunded by cheques or Electronic Funds Transfer (EFT), issued payable to the customer concerned. For EFTs, customers will have to provide a copy of their IC and bank details e.g. bank statement.

Customers may apply in writing (letter/email), in person or via telephone, stating the reason thereof, for change of tariff under the following circumstances:-

1. Tariff 3 to Tariff 1 or 2
  • completion of renovation of premises;
  • For completion of construction or reconstruction of premises, the customer is required to submit a copy of the relevant Occupation Certificate (OC).
2. Tariff 1 to Tariff 5
  • where the premises has more than 16 occupants, the customer has to fill up a form (bulk supply) and the completed form is to be submitted at any Customer Care Centre
3. Tariff 5 to Tariff 1
  • where the occupants of the premises number fewer than 16 persons, the customer may lodge a report
4. Tariff 2 to Tariff 1
  • where water consumption of the premises change from trade to domestic
  • If the Premises has a pool, customer will be advised to apply for a separate meter for the pool
5. Tariff 4 to Tariff 1
  • This applies to shop-lots that use the same meter with a water kiosk. Customers will be advised to apply for a separate meter for the water kiosk