Payment Mode

Types of Bills

The following bills are issued by us:

  • 1-1 Water Bill
  • 1-3 Water Deposit
  • 1-4 Piping Deposit
  • 1-5 Trunks Mains Contribution
  • 1-6 Miscellaneous Bill
  • 1-7 Hydrant Deposit
  • 1-8 Additional Deposit


You can pay your bills by the following methods:

1. Auto-debit

This method is only applicable to payment of water bill, it is not applicable to water deposit or other deposit. Water bill will only be debited against your bank account on the payment due date. You may set a limit for each payment.

You can visit any participating bank and register your account for auto-debit. Since the processing of auto-debit will take some time, please continue to pay your water bill until your water bill shows that payment by auto-debit is initiated.

As at today, only Maybank Berhad has this facility for water bill payment. Please visit any branches of MayBank Berhad for auto-debit facility.

Please note that when you terminate your account, you should terminate the auto-debit authorization to your bank in writing.

2. myPBA Mobile App


3. JomPAY


4. Automatic Teller Machine

You may want to pay your water bill or water deposit by using an Automatic Teller Machine (ATM) and get the receipt at the same time. ATM card holders may contact their banks for more detail.

5. By Post

You may send in cheques made payable to “Perbadanan Bekalan Air Pulau Pinang Sdn. Bhd.” by post to:

Perbadanan Bekalan Air
Pulau Pinang Sdn. Bhd.
P.O.BOX 246, 10730 Pulau Pinang

together with original water bill. Please note that a receipt will be issued. Please do not send cash or post-dated cheques.

6. In Person

PBAPP Customer Care Centres



Bills payment can also be done at any of the following Collecting Centers:

TNB (Tenaga Nasional Berhad)

  • Lorong Kulit
  • Jalan Anson
  • Bayan Baru

  • Butterworth
  • Nibong Tebal
  • Bukit Mertajam

  • Balik Pulau

MPSP (Majlis Perbandaran Seberang Perai)

  • Butterworth
  • Mobile
  • Bukit Mertajam

  • Nibong Tebal
  • Sungai Jawi

MPPP (Majlis Perbandaran Pulau Pinang)

  • Mobile Van
  • Balik Pulau