Since 1999, PBAPP has been consistently evolving in striving to meet all of Penang’s water supply needs.


  • Institut Kimia Malaysia “Laboratory Excellence Award” for PBAPP’s Central Laboratory.
  • Handover of the Expanded Mengkuang Dam.
  • Penang State Government rewards PBAPP for excellent performance in 2019.
  • Institut Kimia Malaysia “Laboratory Excellence Award” for PBAPP’s Central Laboratory.
  • 2 new “Penang Green Office” award for Level 33 Komtar (encompassing the Chief Financial Officer’s Office, the Finance Office and Quality, Safety & Health Office) and Jawi Customer Care Centre in Seberang Prai Selatan.
  • The Edge-Centurion Club Corporate Award: “Highest return to shareholders over 3 years” in the telecommunications, media & utilities sector for PBAHB.
  • “Employer Excellence Gold Award 2019” award from Malaysian Employers Federation.
  • MoU between PBA Resources Sdn Bhd (PBAR) and Penang Regional Development Authority (PERDA) to jointly provide water industry competency training programmes to rural youth in Penang.
  • PBAPP wins two “Penang Top Achievers” Awards
    • “Industry Excellence in Public Service” for PBAPP
    • “Masterclass – Icon of the Year” for PBAPP and PBAHB CEO
  • PBAPP wins 2 MSOSH awards for occupational safety and health.
  • PBA Group ventures into green technology, to pursue potential projects related to hydro and solar power.
  • PBAPP team is the “Champion Contingent” of the 2019 National Workers’ Day Celebration at the Putrajaya International Convention Centre.
  • PBA Resources Sdn Bhd (PBAR) signs collaborative agreement with the Malaysian Water Academy Sdn Bhd (MyWA) to serve as a PWSA branch in Kuala Lumpur.
  • “Anugerah Perdana Menteri Tokoh Mahir 2019” (APMTM 2019) to Dato’ Ir. Jaseni Maidinsa, the CEO of PBA Holdings Bhd (PBAHB) and Perbadanan Bekalan Air Pulau Pinang Sdn Bhd (PBAPP).
  • “Asiawater” chooses Penang water treatment plant as industry technical visit site.
  • PBAR signed a smart partnership agreement with KYM STES Sdn Bhd to establish the Malaysia Water Institute (MWI) in Melaka.
  • Penang state government rewards PBAPP for excellent performance in 2018.
  • IEM Award for “Distinguished Engineer Award 2018” to Dato’ Ir. Jaseni Maidinsa, CEO of PBAHB & PBAPP
  • MWA Water Industry Achievement! Award 2018 “Best Water Treatment Plant” for Sungai Dua Water Treatment Plant
  • Malaysia Water Award for Management 2018 awarded to Dato’ Ir. Jaseni Maidinsa, CEO of PBAHB & PBAPP
  • Launch of Bukit Dumbar Reservoir 4
  • Completed Package 1 of the new Butterworth-Penang Island Twin Submarine Pipeline Project
  • Launch of Phase 1 of Penang Water Supply Command Centre (PWSCC) at the Sungai Dua Water Treatment Plant
  • PBAPP lights up Bukit Dumbar Recreation Park
  • Launch of PBAPP’s New 24-Hour Call Centre (TEL: 04 255 8 255)
  • “myPBA” mobile application for Penang water consumers, providing connectivity and customer convenience.
  • Commissioning of Jawi Reservoir 2 & 3, serving Seberang Perai Utara
  • Launch of PBAPP Sungai Dua Water Treatment Plant, Package 12
  • Launch of Bukit Dumbar Pumping Station 2
  • Teluk Bahang Dam Public Car Park

Penang Water Tariff Review 2015
Water demand management

  • Reduction of high per capita domestic consumption
  • Public involvement in water conservation
  • Public awareness of water issues
  • Lower risks of rationing due to climate change

ASEAN Federation of Engineering Organisations (AFEO) Awards 2015

  • “ASEAN Outstanding Engineering Achievement Award” – Engineering achievements at Sungai Dua Water Treatment Plant.
  • “ASEAN Outstanding Engineering Achievement Award” – Dato’ Ir. Jaseni Maidinsa – Outstanding Engineer and Industry leader who has devoted constantly to the Society and Community in Malaysia

PBAPP appointed as lead organisation for international JICA Partnership Programme on NRW Reduction Technology Training and Capacity Building in Malaysia” (2014 – 2016).

  • MS ISO/IEC 27001:2007 certification for Information Security Management for the Sungai Dua Water Treatment Plant
  • Opening of Komtar Level 4 Integrated Operations Hub with an upgraded Customer Care Centre
  • KeTTHA Industry Awards 2013: “Water Operator of the Year” and “Efficiency Award”
  • Migration to the National Water Services Restructuring Initiative (NWSRI)
  • “PBAPP Prepaid” and “PBAPP Online” customer services
  • “WaterLinks” award for partnership with PDAM Tirta Musi Palembang
  • ISO 14001:2004 certification for Air Itam WTP
  • “friendly • caring • responsive” branding for customer care
  • MS ISO/IEC 17025 Accreditation for Laboratories
  • ISO 14001:2004 certification for Waterfall WTP
  • Geographical Information System (GIS)
  • ISO 18001:2007 for Occupational Health and Safety Management
  • ISO 14001:2004 certification for Environmental Management System
    • Batu Ferringhi WTP and Teluk Bahang Dam
  • Gazetting of Penang’s water catchment areas
  • ISO 9001:2008 certification
  • Email: customer@pba.com.my
  • PBA Holdings Bhd (PBAHB) public listed with PBAPP as subsidiary
  • Online Integrated Revenue Management System
  • 24-hour Call Centre 04-5096509
  • Online payment facilities
  • Corporate Restructuring
  • On-line one-stop Customer Care Centres
  • Perbadanan Bekalan Air Pulau Pinang (PBAPP) – Corporatisation of PBA
  • On-the-spot billing system using hand-held computer
  • Computerised water billing system
  • Pihak Berkuasa Air Pulau Pinang (PBA) – Statutory Entity
  • Water Department in George Town City Council, Penang
  • Universal water metering introduced in Penang

Simple water supply for 10,000 people