ENGINEER (CONTRACT)
CUSTOMER SERVICE DEPARTMENT  

Responsibilities:

• Establish a comprehensive enforcement plan in accordance with the Water Service Industry Act 2006 (655) and its regulations
• Establish a standard operating procedure (SOP) for enforcement activity and tasks
• Establishment of the policy for the Enforcement Section
• Ensure the standard operating procedure (SOP) and enforcement policy are fully adhered to
• Ensure the reduction of the recurrence report of wrongful acts
• Perform an analytical study on statistical data or data related to enforcement activity and internal statistical data
• Perform technical studies related to the enforcement section in accordance with SPAN Uniform Technical Guideline (UTG), Water Service Industry (Water Reticulation and Plumbing) Rules 2014 and its regulations
• Ensure the execution of external audit compliance with the Water Service Industry Act 2006 (655) and its regulations
• Evaluate and review the performance of the audit for continuous section improvement to achieve a high level of satisfaction
• Ensure cooperation with SPAN, Governance agencies, and related external parties in executing enforcement activities
• Manage the day-to-day enforcement section activities to ensure the smooth running of the business operations in meeting the department’s objectives
• Identify and develop a training plan for subordinates for continual improvement

Requirements:

• Degree in Civil / Mechanical Engineering and approved by Malaysian Government
• Registered with the Board of Engineers Malaysia (BEM) as a Graduate Engineer would be an added advantage
• Minimum 2 years working experience in related field
• Proficient in both written and spoken in Bahasa Malaysia and English
• Good communication and interpersonal skills
• Positive attitude, highly initiative and able to work independently with minimum supervision
• Possess ability to work under pressure, tight schedules and in stringent environment

Positions offered is contract for one ( 1 ) year prior to the absorption into permanent posts and subject to job performance.

Interested candidates are encouraged to APPLY ONLINE together with updated particulars - full personal particulars, qualifications and experience, stating present and expected salary, contact number together with a recent photograph on or before 12 FEBRUARY 2026.

Only shortlisted candidates will be notified.



TECHNICIAN (CONTRACT)
CUSTOMER SERVICE DEPARTMENT  

Responsibilities:

• Ensure prompt investigation of any complaints regarding wrongful acts carried out within 24 hourss
• Ensure all enforcement activity is carried out within SPAN and the relevant government agency within the time frame givens
• Ensure the preparation of the report with the evidence and documentation within 24 hours after enforcement activitiess
• Ensure audit activity with the compliance with the Water Service Industry Act 655 and regulations under its
• Ensure full compliance to ISO9000:1; Quality Management and ISO 45000:1, Safety and Health Standards
• Ensure no recurrence of wrongful acts by continuous random investigation carried out after enforcement activitys
• Maintained detailed records of inspections, violations, enforcement actions, and other relevant datas
• Ensure timely and accurate reports on enforcement activities and other key performance indicatorss
• Analyze data to identify trends, patterns, and areas of concern for the enforcement section.s

Requirements:

• Diploma in Civil / Mechanical Engineering and approved by Malaysian Government
• Minimum three (3) years working experience in related field
• Proficient in both written and spoken in Bahasa Malaysia and English
• Good communication and interpersonal skills
• Positive attitude, highly initiative and able to work independently with minimum supervision
• Possess ability to work under pressure, tight schedules and in stringent environment

Positions offered is contract for one ( 1 ) year prior to the absorption into permanent posts and subject to job performance.

Interested candidates are encouraged to APPLY ONLINE together with updated particulars - full personal particulars, qualifications and experience, stating present and expected salary, contact number together with a recent photograph on or before 12 FEBRUARY 2026.

Only shortlisted candidates will be notified.