CUSTOMER SERVICES
When a customer is in default of payment of his bill, water supply to his premises will be disconnected.
The customer may apply for reconnection of water supply on payment of arrears. Payment can be made at any Customer Care Centres or online. If the payment is made online, the customer will have to inform PBAPP of the amount paid, date of payment, receipt no. and the payment centre.
Water supply will be reconnected within 48hours of the report/application date at any Customer Care Centre.
When a registered customer is no longer the owner or occupier of the relevant premises, the customer shall inform PBAPP of his intention to terminate his account and apply for refund of his deposit.
The customer shall submit his application at least 3 days prior to the date of termination. Application may be made using the Disconnection of Water Supply Form (Form M) or writing to PBAPP stating the account no., address, date of termination of account and latest/postal address and telephone number and email of the customer.
The customer may also delegate a third party (the acceptance of which is subject to the discretion of the Management) by giving details of the 3rd party (including name, address and IC No.)
Completed application form or letter shall be submitted to PBAPP by post to P.O.Box 246, 10730, Pulau Pinang or personally at any Customer Care Centre.
For further information on refund of water deposit, please refer to “Refund of Water Deposit” below.
Customers may apply in writing (letter/email), in person or via telephone, stating the reason thereof, for change of tariff under the following circumstances: –
| Tariff Code | Category |
| A | Domestic (individual meter) |
| B | Houses of Worship and Welfare Institutions |
| C | Domestic (Bulk Meter) |
| D | Non- Domestic |
| E | Shipping |