Big households may apply for the 60% Water Conservation Surcharge (WCS) discount from 1 May 2014.

Forms to apply for the discount are available from Perbadanan Bekalan Air Pulau Pinang Sdn Bhd’s (PBAPP) 9 Customer Care Centres or download from the link below.

To qualify for the discount, applicants will have to fill in the form and provide the following relevant documentary attachments:

  • Full names and NRIC numbers of all household occupants (all NRICs must show the same household address as the PBAPP domestic water bill);
  • Certified true photostat copies of all the NRIC cards; and
  • A copy of the latest water bill.
  • A copy of the latest TNB bill.

The form can be filled in and submitted immediately for PBAPP’s verification. This discount is only applicable to domestic household water consumers (Tariff 1) and will apply only to the WCS charged with effect from 1 May 2014.


1 What is PBAPP’s Rebate for Schools?
  • PBAPP’s rebate for schools is a rebate given to all registered schools in Penang state.
2 When is this rebate applicable?
  • This rebate is only applicable for 6 months, from April 2023 to September 2023.
3 How can schools apply for this rebate?
  • Schools can apply for this rebate by visiting any of PBAPP’s 9 Customer Care Centres and submitting the application form and relevant documents.Note: the application form is also available online on our website at www.pba.com.my
4 What are the documents needed to apply for this rebate?
  • The documents needed to apply for this rebate are:
    1. Application Form
    2. IC Copy of the requestor
    3. Latest Copy of PBAPP’s Water Bill
    4. Certification Letter from Jabatan Pendidikan (JPN) Pulau Pinang or Jabatan Kebajikan Masyarakat (JKM)
    5. Operating License from Majlis Bandaraya Pulau Pinang (MBPP) or Majlis Bandaraya Seberang Perai (MBSP)
5 How much rebate will be given?
  • The rebate will be a 30% rebate from the overall bill.